RETURNS & REFUNDS
We want you to be happy with your Aervone purchase. If you're not satisfied with your order, eligible items may be returned within 30 days of delivery.
To request a return, contact us at:
Please include your order number and a brief explanation of your return request. Our team will provide the appropriate return instructions.
Return Requirements
To qualify for a return, the item should:
- Be unused and in its original condition
- Include the original packaging and accessories, when applicable
- Be requested within 30 days of delivery
Returns must be approved by Aervone before being shipped back. Unauthorized returns may not be accepted.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow up to 7 business days for the refund to appear, depending on your bank or payment provider.
Aervone does not charge restocking fees on eligible returns.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or different from what you ordered, please contact us at support@aervone.com as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Clear photos of the item
- Photos of the packaging, if applicable
After reviewing the issue, we'll determine the appropriate solution, which may include a replacement or refund.
For verified damaged, defective, or incorrect items, Aervone will work with you to resolve the issue.
Return Shipping
Unless an item arrives damaged, defective, or incorrect, the customer is responsible for return shipping costs.
We recommend using a shipping service that provides tracking. Aervone cannot be responsible for returned packages that are lost in transit.